we Passionate, a French company based in the French Riviera between Cannes and Nice, specializing in providing our products to our customers in the Gulf and the Middle East. We do not have any branches outside France, and we ship exclusively from France.

Our team consists of French professionals of Arab origin, so you can communicate with us in Arabic, French or English.

Yes, our products are classified by customs as care and cosmetics, just like the products found in pharmacies. We adhere to all the required standards to ensure that our products are delivered safely and legally to our customers in the region.

We attach great importance to confidentiality and privacy. Products are carefully packaged to protect them from temperature changes during delivery, and the packaging is neutral in DHL colors without the Passionea logo, to ensure confidentiality upon receipt.

Our products are classified by customs as care and cosmetic products, just like the products found in pharmacies.

All orders are made through our official website. passionea.shopWe ship products from France to several Arab countries via DHL.

The average delivery time is between 4 and 5 business days. For major cities, the time may be reduced to only 2 to 3 days, to ensure your orders arrive as quickly as possible.

We have chosen the Saudi Riyal as the main currency for our website because more than 50% of our customers use this currency, which makes it easy for them to shop with ease. However, when browsing the site from other countries, you can change the currency to the appropriate local currency by selecting the flag at the bottom of the site pages.

We have chosen the Saudi Riyal as the main currency for our website because more than 50% of our customers use this currency, which makes it easy for them to shop with ease. However, when browsing the site from other countries, you can change the currency to the appropriate local currency by selecting the flag at the bottom of the site pages.

Gulf and Middle East countries (Saudi Arabia, UAE, Kuwait, Oman, Bahrain, Jordan):

Delivery time: 3 to 4 days depending on the city.

Shipping cost:
80 Saudi riyals (about $21).

Free shipping on orders over 400 SAR (about $106).

Palestine:

Delivery time: 4 to 5 days depending on the city.

Shipping cost:
120 Saudi Riyals (about $32).

Iraq:

Delivery time: about 9 days depending on the city.

Shipping cost:
144 Saudi Riyals (about $38).

Yes, when you visit our official website you can pay in your available local currency by choosing the appropriate currency when registering or changing the flag at the bottom of the website pages.

To ensure your complete satisfaction, you can contact our customer service team to submit a return or exchange request, in accordance with the terms and conditions stated on the website.

We always strive to please our customers, so free samples are added to all orders. We also offer special gifts for some special orders only. Follow us on Instagram for the latest updates on gifts and offers.

Unfortunately, we do not offer cash on delivery. All of our teams and inventory are based in France, and we do not have branches or offices outside of France, which makes prepayment on the site the only option currently available. You can pay easily and securely using your bank card, Apple Pay or PayPal.

You can contact us via email, Instagram messages, or via WhatsApp By clicking on the WhatsApp button on our website. Our team is available to answer all your inquiries in Arabic, French and English.