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Product details
Frequently asked questions
How confidential are requests How is the packaging done
We attach great importance to confidentiality and privacy. Products are carefully packaged to protect them from temperature changes during delivery, and the packaging is neutral in DHL colors without the Passionea logo, to ensure confidentiality upon receipt.
Our products are classified by customs as care and cosmetic products, just like the products found in pharmacies.
How to order
All orders are made through our official website. passionea.shopWe ship products from France to several Arab countries via DHL.
What is the delivery time
The average delivery time is between 4 and 5 business days. For major cities, the time may be reduced to only 2 to 3 days, to ensure your orders arrive as quickly as possible.
Is it possible to pay upon receipt
Unfortunately, we do not offer cash on delivery. All of our teams and inventory are based in France, and we do not have branches or offices outside of France, which makes prepayment on the site the only option currently available. You can pay easily and securely using your bank card, Apple Pay or PayPal.
How do I contact customer service
You can contact us via email, Instagram messages, or via WhatsApp By clicking on the WhatsApp button on our website. Our team is available to answer all your inquiries in Arabic, French and English.